Care before Computers

Care before Computers in my new mantra.

They updated the electronic health record for the system this week.

Sunday went fine.

Monday and today, not so much.

They are still finding things that are broken.

Today endo was in a tizzy because they couldn’t pull the patient in to their prep room and they wasted ninety minutes trying to figure it out.

I told them to just do the case on downtime.

Because what was important was the patient getting the care they needed.

The charting could be done at a later date.

The case needed to be done now.

And then I spent ninety more minutes on the phone with support trying to get them back to being able to chart in real time.

I did this so they could do the case and make the patient feel better.

Would do it again.

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