Best Kept Secrets of the OR #8- Phenomenal technological know-how…itty bitty email manners

“Phenomenal cosmic powers…itty bitty living space.”

This is a quote from Genie in the 1992 Disney movie Aladdin. He is speaking to Aladdin about the genie gig. And that he has immense powers, but the trade-off is that his living space in the lamp is small.

The OR staff have a trade-off as well. We are very comfortable with the ever-changing technology and ever-changing rules of that technology. 99% of the OR staff that I personally know is technologically savvy.

And we do it well.

Despite the surgeon’s grumbling about wanting to move faster.

The big but is that people don’t know how to respond to a group email.

Some people reply all. This means that whatever they meant to send to the original sender was sent to EVERYONE on the group email. So many times I’ve been privy to information I should not have and I do not want.

Or how to respond without shouting. In email parlance, all CAPS is shouting. BECAUSE THIS LOOKS AGGRESSIVE. If you are not trying to be emphatic, cool it with the caps lock.

Another bad email etiquette is using slang. This means not using slang at all. You may know or think that Dog is an address of respect but the person you are writing may not and they feel insulted.

Keep email language clear and concise. Be polite when addressing your recipient. Don’t be formal when writing an email. Always use an informative subject line if you are the original writer.

But the biggest is don’t reply to all unless your message is for the group.

By the way, all of these unwritten rules of email etiquette apply to webinar chats

I write that because in the last webinar, I did, about DEI, someone shouted in the chat that WE SHOULD HAVE MORE MEN IN NURSING. WHY DON’T WE HAVE MORE MEN IN NURSING. It is a little offputting and I now understand why that is a rule.

Stop shouting!

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